Without dramatizing events like covid-19, any kind of crises, volcanic eruptions or economic downturn, it's true that once they're over: You always know more with the wisdom of hindsight.

What about trying a different approach for once? What about simulating a crisis? Does everyone know which lever to activate, which strings to pull and which customers need to be contacted now?

Errors made in the simulation would have lost a lot of money, reputation or employees in a real crisis. We think going through the ropes is useful. Why else would cruise ships repeatedly simulate emergencies?

After the experience of the Corona crisis, we are certain that everyone has a strict stress test and the associated administrative plan in the drawer.

Alarm....!

...Booking might as well be switched off, other platforms are suddenly silent and cancellations are raining down. The company has about 7 days to prepare as corporate clients are still booking. The rest have somehow disappeared. The convention sales team reports brief, brusque cancellations that were firmly booked by contract in the past.

...And now?

Alarm....!
Einen guten Plan...

Einen guten Plan...

...On the back burner and a team discussion about what to do in a crisis can only help! We develop simple to nearly hopeless scenarios that occur suddenly at the hotel just like in real life. Precise coordination with the management is essential for this. The goal is to detect predetermined breaking points in the system, identify gaps in knowledge, review SOPs and develop solutions & plans after the simulation together with the team to stay equipped for the future.

If you are interested, get in touch with us...

Go to top